RESERVATIONS

- You can make your reservation by filling in our online form or by calling (+351) 910 115 999 | (+351) 211 569 442, or our email info@sitgo.pt - We are available from 9am to 8pm. - You will pay 100% of your Tour online. - During the reservation process it is important that you fill in your contact details correctly. - In case there is any difficulty with your reservation, our Tour Manager will contact you and suggest you a suitable alternative. If it is a Group Event: - You need a 50% pre-payment in order to formalize your reservation, the remaining amount you will pay up to 48h prior the event. Contact Group Department for more information.



PARTICIPANTS

- In order to use the Sitway or Segway properly, we recommend a weight between 35 and 120 kilograms - Minors always need to be accompanied by an adult. - Sitway Tour participants need to be at least 10 years old - Segway Tour participants need to be at least 16 years old or 1.35cm - We offer solutions so that families can enjoy our Lisbon city tour experiences together. We offer high-end electric bikes for minors. - For the risk of potential falls, we cannot include pregnant women in our Sitway or Segway tours.



MEETING POINT

- The meeting point depends on the Tour you have choosed, you will receive a confirmation email with instructions to get there. - Your guide will be waiting for you 5 minutes before the tour start. He/She wears our corporate cloth.



PUNCTUALITY

- Your punctuality is essential for a smooth start of your Tour - In case you are late, our guide will be waiting for you for a maximum of 5 minutes, or 15 minutes in case you reserved a private service. - In case you can not attend your Tour, let us know so we can reschedule you.



CLIMATE

- Rain is usually not a problem in Lisbon, we also go on tour when it is raining - We provide rain ponchos for all participants - In case you do not enjoy the tour in the rain, we can arrange an alternative schedule



TRAINING

- Before the start we will inform you about the general condition of our service - We provide a helmet for each participant. - In case you never used a Sitway or Segway, we will dedicate 10 minutes to train before leaving. - We will prepare you to drive fluently and enjoy the streets of Lisbon.



DURING THE TOUR

- We drive on sidewalks and bicycle lanes according to the regulations. - The guide adapts the speed according to the circumstances - We like you to enjoy Lisbon, while respecting other pedestrians



WHAT'S INCLUDED ?

- Price per person. Includes VAT - Previous training, Electric Vehicle, Helmets and Insurances ( Personal Acidents and Liability insurance). - Personal attention. 1 Guide for each 8 participants - We can add more services on your tour per request and extra fee: Pick up + Drop Off; Extra Guide, Water, Drone Videos, Food, etc...



What you should know

Frequently Asked Questions

-> Where do we meet our guide?

Every Tour have it's own starting point, please choose your tour and we will send you location details and how to get there.

-> How long in advance should I make my reservation?

The earliest possible - to ensure availability.

A Tour Manager will confirm your reservation within 24h

If you want to do a tour on the same day, please call our office to confirm wich time slots are available.

-> What do we do if it rains?

Most of the time weather is great in Lisbon.

If it rains a lot we can wait, reschedule or even cancel if you wish.

-> How many people might join my group?

We want you to feel comfortable. 

Depending on the size of your group we will have a Guide per 8 people.

-> How long in advance should I make my reservation?

The earliest possible - to ensure availability.

A Tour Manager will confirm your reservation within 24h

If you want to do a tour on the same day, please call our office to confirm wich time slots are available.

-> Do you have special rates for companies?

Your company experience is very important to us.

We have special products and rates for you.

We have staff members dedicated to you exclusively.

Sitgo.pt

Let's talk shall we? 

Contacts

Email: info@sitgo.pt

Phone: (+351) 910 115 999 |  (+351) 211 569 442

Whatsapp: (+351) 964 490 788

RNAAT: 12345-67

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