- You can make your reservation by filling in our online form or by calling (+351) 910 115 999 | (+351) 211 569 442, or our email info@sitgo.pt
- We are available from 9am to 8pm.
- You will pay 100% of your Tour online.
- During the reservation process it is important that you fill in your contact details correctly.
- In case there is any difficulty with your reservation, our Tour Manager will contact you and suggest you a suitable alternative.
If it is a Group Event: - You need a 50% pre-payment in order to formalize your reservation, the remaining amount you will pay up to 48h prior the event. Contact Group Department for more information.
PARTICIPANTS
- In order to use the Sitway or Segway properly, we recommend a weight between 35 and 120 kilograms
- Minors always need to be accompanied by an adult.
- Sitway Tour participants need to be at least 10 years old
- Segway Tour participants need to be at least 16 years old or 1.35cm
- We offer solutions so that families can enjoy our Lisbon city tour experiences together. We offer high-end electric bikes for minors.
- For the risk of potential falls, we cannot include pregnant women in our Sitway or Segway tours.
MEETING POINT
- The meeting point depends on the Tour you have choosed, you will receive a confirmation email with instructions to get there.
- Your guide will be waiting for you 5 minutes before the tour start. He/She wears our corporate cloth.
PUNCTUALITY
- Your punctuality is essential for a smooth start of your Tour
- In case you are late, our guide will be waiting for you for a maximum of 5 minutes, or 15 minutes in case you reserved a private service.
- In case you can not attend your Tour, let us know so we can reschedule you.
CLIMATE
- Rain is usually not a problem in Lisbon, we also go on tour when it is raining
- We provide rain ponchos for all participants
- In case you do not enjoy the tour in the rain, we can arrange an alternative schedule
TRAINING
- Before the start we will inform you about the general condition of our service
- We provide a helmet for each participant.
- In case you never used a Sitway or Segway, we will dedicate 10 minutes to train before leaving.
- We will prepare you to drive fluently and enjoy the streets of Lisbon.
DURING THE TOUR
- We drive on sidewalks and bicycle lanes according to the regulations.
- The guide adapts the speed according to the circumstances
- We like you to enjoy Lisbon, while respecting other pedestrians
WHAT'S INCLUDED ?
- Price per person. Includes VAT
- Previous training, Electric Vehicle, Helmets and Insurances ( Personal Acidents and
Liability insurance).
- Personal attention. 1 Guide for each 8 participants
- We can add more services on your tour per request and extra fee: Pick up + Drop Off; Extra Guide, Water, Drone Videos, Food, etc...
What you should know
Frequently Asked Questions
-> Where do we meet our guide?
Every Tour have it's own starting point, please choose your tour and we will send you location details and how to get there.
-> How long in advance should I make my reservation?
The earliest possible - to ensure availability.
A Tour Manager will confirm your reservation within 24h
If you want to do a tour on the same day, please call our office to confirm wich time slots are available.
-> What do we do if it rains?
Most of the time weather is great in Lisbon.
If it rains a lot we can wait, reschedule or even cancel if you wish.
-> How many people might join my group?
We want you to feel comfortable.
Depending on the size of your group we will have a Guide per 8 people.
-> How long in advance should I make my reservation?
The earliest possible - to ensure availability.
A Tour Manager will confirm your reservation within 24h
If you want to do a tour on the same day, please call our office to confirm wich time slots are available.
-> Do you have special rates for companies?
Your company experience is very important to us.
We have special products and rates for you.
We have staff members dedicated to you exclusively.
